Data & Account Deletion

Last updated 17 August 2026.

Deleting your account

From Settings, you can delete your account yourself, at any time. This removes your business profile and everything about it; every generated post, image, and campaign; your uploaded documents' extracted text and your questionnaire answers; everything Evolamate learned about your business from them; your connected social-account tokens; and your usage and cost history.

If any part of this can't be completed, deletion stops and tells you rather than reporting success that didn't happen — your account stays intact and you can safely try again.

Removing one thing without deleting your whole account

You don't have to delete your entire account to remove a single uploaded document or your questionnaire answers — do that from the Brand page. This stops Evolamate using that source for any new content immediately, and the wider understanding of your business is rebuilt without it before the next time content is generated for you. Posts already published are not rewritten — they are what was actually published.

What is kept, and for how long, even after you delete your account

We'd rather tell you plainly than let you assume everything simply vanishes.

• Posts already publishedto Facebook, Instagram, or Google are on your own account at that platform — deleting Evolamate doesn't remove them there. You control that directly.
• Stripe's own billing records(invoices, payment history) are retained by Stripe under its own compliance obligations. We cancel your subscription, but we don't control Stripe's own record retention.
• Backups. We keep a daily encrypted backup of the database and generated images, for disaster-recovery purposes, stored in Australia. A backup taken before you delete your account still contains your data until that backup ages out — and today, that has no fixed expiry, so it can persist longer than you might expect. A 30-day limit on this is planned but not yet built.
• Contact-form messages. If you previously contacted us, whether or not you ever had an account, that message is kept for 24 months from when you sent it, then deleted — or deleted sooner if you specifically ask us to remove it and we can verify the request is really from you.

What restoring a backup could mean

Because deleted accounts can still exist in an older backup, restoring that backup in a disaster-recovery scenario could, in principle, bring back an account you had deleted, until the retention gap above is closed.

Contact

Questions about deletion: use the contact form, or see our Privacy Policy.